Beechfield Healthcare is seeking to hire a Customer Services Executive to join our office support and administration team. The ideal candidate will have min 2-3 years of experience working in a back-office function dealing with customers, processing orders, and generating invoices. You should be fully Ms Office proficient. Experience in using Accounting/ERP systems would be an advantage. There is also a strong sales element to the role dealing with telephone enquiries and showroom customers.
Roles and Responsibilities:
- Dealing with all aspects of customer orders.
- Dealing with inbound sales enquiries and updating the sales pipeline in CRM.
- Dealing with product returns and credit notes.
- Dealing with customer enquiries, requests, backorders and record management.
- Keeping customers informed in accordance with set KPI's while customer queries/escalations are being resolved.
- Managing spare parts and responding