All of the products we sell benefit from:

  • The legal guarantee of conformity;
  • The legal guarantee from hidden flaws;
  • The manufacturer’s guarantee for a period defined by the product purchased and the brand. Shipping fees of the products are the customer’s responsibility.

However, if the product does not conform to the product description, shipping fees will be reimbursed to the customer.

For any returned package, please go to your account space and follow the return policy instructions.

Beechfield Health Care will handle possible repairs with the manufacturers.

Whatever the problem is with your product, you must attach with the defective product, a copy of your invoice, the warranty (in the box).

Please note, legal guarantees do not apply to repairs for damage caused by external origin (for example, accidents, shocks, fluctuation of electricity etc.) or by the user’s faulty usage of the product such as a non-conforming installation or using it for commercial purposes or using said product with incorrect peripherals, accessories or consumables.

The manufacturer’s warranties sold by Beechfield Health Care do not cover:

  • Replacement of consumables (batteries, light bulbs, fuses, recording heads or lasers etc.)
  • The abnormal use or non-conforming usage of products.We ask that you consult the user’s manual provided with the products
  • Malfunctioning due to accessories (power cables etc)
  • Damage from external sources (shocks, accidents, electricity current fluctuations etc)

In all cases, Beechfield Health Care will not be held responsible in the event that the manufacturer refuses to honour the warranty due to, but not limited to, any of the above noted reasons. In the event where the manufacturer will not provide service under warranty, an estimate of the cost of the repair will be given to the customer. Administrative fees will be requested if payment for the estimate is not made. If the User agrees to the estimate, a cheque will be issued to Beechfield Health Care and will correspond to the estimate amount, and ought to be sent to us.