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Telesales / Customer Service Executive

We have an exciting opportunity at Beechfield Healthcare to join our Telesales / Customer Service Department based in Clonminam Business Park, Portlaoise, Co. Laois.

Role includes;

  • Delivery of a professional, efficient and timely service to our customers.

  • Maintaining a high standard of customer service and a high level of product knowledge.

  • Logging and dealing with all inbound and outbound sales and service queries in a professional manner with the aim of selling, upselling and cross selling our products to new prospects and existing customers.

  • Identifying customer needs effectively in order to maximise all sales opportunities and meet customer expectations.

  • Developing relationships and building rapport with our customers to ensure customer satisfaction.

  • Having an excellent knowledge of our product portfolio and an understanding of the industry trends and activities.

  • Assisting in telemarketing campaigns as required.

  • Contribute to the overall success of the sales team through suggesting areas for improvement and opportunities for focussing new business campaigns.

Required Skills:

  • Customer Focus - Building Strong customer relationships and delivering customer-centric solutions

  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  • Situational Adaptability - Adapting approach and demeanour in real time to match the shifting demands of different situations

  • Persuades - Using compelling arguments to gain the support and commitment of others

  • Being Resilient - Rebounding from setbacks and adversity when facing difficult situations

  • Drives Results - Consistently achieving result, even under tough circumstances.

  • Financial Acumen - Applying knowledge of business and the marketplace to advance Beechfield Healthcare’s goals.

Required Experience:

  • A minimum of 1 years experience in a Telesales or Customer Service role.  The salary for this role is €20K - €25K depending on experience.   If this role is for you, please send your CV to james@beechfieldhealthcare.ie.