Customer Service Administrator

Beechfield Healthcare is seeking to hire a Customer Services Executive to join our office support and administration team. The ideal candidate will have min 2-3 years of experience working in a back-office function dealing with customers, processing orders, and generating invoices. You should be fully Ms Office proficient. Experience in using Accounting/ERP systems would be an advantage. There is also a strong sales element to the role dealing with telephone enquiries and showroom customers.

Roles and Responsibilities:

  • Dealing with all aspects of customer orders.
  • Dealing with inbound sales enquiries and updating the sales pipeline in CRM.
  • Dealing with product returns and credit notes.
  • Dealing with customer enquiries, requests, backorders and record management.
  • Keeping customers informed in accordance with set KPI's while customer queries/escalations are being resolved.
  • Managing spare parts and responding to customers’ parts queries.
  • Liaising with warehouse staff and other client offices.
  • Supporting sales teams & managers.
  • Providing administrative support to other departments, as required.

Qualifications and Experience:

  • The candidate will ideally have three years of previous experience in a similar role, ideally in a service environment of a distribution or manufacturing company.
  • Excellent verbal & written communication skills.
  • Distribution/Medical Equipment experience desirable.
  • Good working knowledge of Microsoft Office Applications (MS Excel & Word) and order processing experience desirable.

The successful candidate will be:

  • Flexible, hardworking and enjoy working with people.
  • Articulate, courteous with a friendly telephone manner.
  • Ability to work well under pressure while adhering to strict deadlines.
  • Independent but able to work well as part of a team and to help out with other office tasks as needed.
  • Willing to work outside of normal working hours as required, during busy periods or while supporting project work.

Remuneration

  • Salary: €25K to €35K depending on experience
  • Hours: 9.00am-5.30pm Monday-Friday
  • 20 Days Holidays
  • Contributory Pension Scheme

Job Type: Full-time

Salary: €28,000.00 per year

Schedule:

  • Monday to Friday